New eQueue Rules for Trucks: What Changes for Carriers in 2025

Ukraine’s digital border queue system, eQueue, has introduced new regulations affecting truck scheduling, border planning, and logistics operations.
The updated rules aim to reduce misuse, improve punctuality, and create a more predictable traffic flow across checkpoints.

Key change

1. Arrival time extension — only once every 60 days

Each truck may extend its arrival window only once within a 60-day period.
Extension options remain the same: 4, 6, 8 or 10 hours.

The intention is clear: extensions should be used only for legitimate reasons — mechanical issues, emergencies — not for picking a “comfortable” time slot.

If a carrier replaces the truck (tractor unit) in the queue and uses extension for both vehicles, the system counts this as two separate uses, resulting in a 60-day cooldown for each.

2. 14-day block for repeated violations

A truck will be blocked from creating a new queue entry for 14 days if the system records:

• two consecutive cancellations while in “on entry” status;
• two consecutive failures to arrive at the checkpoint;
• two cancellations within 30 days made less than 24 hours before the scheduled arrival.

This rule targets carriers who repeatedly disrupt queue traffic and complicate the border flow.

What this means for logistics companies

The system is shifting toward a stricter, more structured model — beneficial for professional operators.
Reliable carriers gain from:

• more predictable queue operations;
• fewer delays caused by irresponsible drivers;
• clearer planning timelines.

Neolit Logistics comments:

“eQueue is evolving into a disciplined, transparent system. Professional planning now pays off more than ever.”

Recommendations for carriers

• Plan border crossings with time reserves.
• Avoid last-minute cancellations.
• Track extension usage for each vehicle.
• Conduct preventive truck inspections before dispatch.
• Maintain internal control systems for drivers and fleet managers.

The new eQueue rules represent a shift toward European-style border management.
For structured operators like Neolit Logistics, this reform creates more stable working conditions and helps ensure timely delivery for business clients.