Influence of personnel transport forwarding company the quality of services

Often it happens that the competence of staff transport and Logistics company plays a crucial role in providing quality services to the customer freight. Competence characterizes the level of knowledge and experience of staff required for the implementation of transport – forwarding services and largely driven by the quality of training. This quality is part of the corporate culture and depends on the level of technology training.

What happens when not competent staff

      Incompetent employees can cross through the long, tedious, and not a cheap operation of the company to create a certain image quality, and the loss of credibility customer care ends thereof to competitors. The manager of the transport department should have at least a basic level of knowledge of the specifics in features as in international transportation and cargo transportation in Ukraine. Properly negotiate with the customer, and must examine all the nuances of the art, in order to minimize the possibility of errors during operation, which can be costly as logisticians, and the company. Identify the key mistakes beginners.

     For example, an employee of the company upon receiving the order must not only figure out the direction of what the car needs and how much to pay. But the parameters of the load, since customer often does not know the internal dimensions of the car, which then lead to not just a load of cargo, and sometimes even to the abolition of transportation, and all because of the fact that the client simply does not account for the multiplicity of the size of the package. Should not be overlooked and the contractual relationship, if the company does not have its legal department, then logistician must himself or better under the guidance of Head of Department / directions to conclude with the customer and the carrier as much as possible “mirror” of the contract, in order to minimize their risks. In addition, beginners, and experienced staff is not uncommon to forget to collect all the documents for each transaction, which in turn with the litigation plays against transport – Logistics company, the losses from such negligence sometimes amount to hundreds of thousand hryvnia.

      Therefore, the selection of the personnel must be treated very seriously or delegate this function specializing in this field companies, and heads of departments, branches and the company as a whole to conduct periodic verification of documentary work of each employee.

What criteria must comply with the staff

    The head of the company, dealing with the hiring of new staff potential, must pay attention not only to the presence of higher or professional education, but also the recommendations from the previous company. By the way in the Western countries, namely recommendations play a determining role in employment. The main eligibility criteria requirements employee transport – Logistics include:

– A high level of training and qualifications (including theoretical knowledge and ability to apply them in practice);

Not possible with the limited training to provide quality services to customers.

– Knowledge of regulatory, technical and guidance documents on specialization, as well as the basic rules and regulations governing the work of the industry;

Ignorance of normative and technical documentation may result in fines and litigation, and in some cases life threatening members of the transportation process.

– Knowledge and professional ethics in the conduct of the company;

Professional etiquette in support of the discipline of all personnel.

– Correctly put it, and the ability to conduct, business negotiations;

Business it shows not only the training of employees, but also about a certain level of quality of the company he represents.

-availability analytical mind;

Work in this area involves many variables that require non-standard approach to each transportation process and a certain mental flexibility employee.

– Thoroughness in the documentation;

The availability of this quality, does the job the employee completed and warns against possible financial risks, as a manager, and the company as a whole.

– Courtesy and helpfulness.

An employee moving company can be a good specialist in his field, but at the same time and be rude to the customers. Often the reverse situation, when impeccable staff getting along with customers hides his incompetence.

      Thus, the success of the company depends not only on its policy, the availability of certain technical and financial resources, relationships and popularity, but also largely on the professionalism and competence of the personnel of the enterprise as a person, and the courtesy and helpfulness of the staff are part of the corporate culture and an indicator of the general culture society.